Welcome to the City of Bristol Risk Management/Claims Department 

We are located in City Hall on the 2nd Floor. Office Hours are 8:30 AM to 5:00 PM Monday through Friday.

The Claims Department phone number is 860-584-6155.

General Damage Claims (see below for Mailbox damage claims):

To file a claim against the City, you must submit a letter in writing.

The letter must include:

Your name, address and telephone number

State the reason for your claim and how the incident occurred

Give the date and time of the incident

Provide the exact location (name of street and closest house/business number)

Inform us if you have contacted the Police, Public Works or appropriate Department regarding the problem.

       Submit any estimates/paid invoices with your letter.

Your letter must have an original signature (no copies accepted). Please mail (or hand deliver to the City Clerk's Office -1st Floor in City Hall) your letter and documents. Mailing address:

City Clerk

City of Bristol

111 North Main Street

Bristol, CT 06010

Your claim will then be investigated and it will be reviewed by the City's General Liability carrier, Trident Insurance of Greenfield, Massachusetts.

After an investigation by Trident Insurance, you will be contacted by letter as to the outcome of your claim.

Mail Box Claim Procedure:

To file a claim against the City, you must submit a letter in writing.

The letter must include:

Your name, address and telephone number

Give the date and time of the incident

Provide the exact location

Inform us if you have contacted the Public Works Department regarding the problem.

Your letter must have an original signature (no copies accepted). Please mail (or hand deliver to the City Clerk's Office -1st Floor in City Hall) your letter and documents. Mailing address:

City Clerk

City of Bristol

111 North Main Street

Bristol, CT 06010

Your claim will be addressed by the Miscellaneous Matters Committee of the Public Works Board